Terms & Conditions

Last Updated: June 29, 2026

Welcome to Crunchiva. These Terms & Conditions govern your access to and use of our website and the purchase of our products. By using our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

1. Definitions

Throughout these Terms & Conditions:

  • “Company,” “We,” “Us,” or “Our” refers to Crunchiva.
  • “Customer,” “User,” or “You” refers to any individual or entity accessing or using our website.
  • “Products” refers to the dry fruits, nuts, seeds, healthy snacks, and other items offered for sale on our website. 

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding agreement.

3. Products & Pricing

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:

  • Product images are for illustrative purposes only and actual products may vary slightly.
  • Prices are subject to change without prior notice.
  • We reserve the right to correct pricing or typographical errors at any time.
  • Product availability is subject to stock.
  • Products pictures are just for representation. Actual product packaging may differ.

4. Orders

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit quantities purchased per customer or order.
  • Refuse service where required by law or company policy.

Once your order is confirmed, you will receive an order confirmation via email or other available communication methods.

5. Payments

We accept secure payment methods available during checkout.
By placing an order, you authorize us to charge the selected payment method for the total order amount, including applicable taxes and shipping charges.

6. Shipping & Delivery

Delivery timelines provided on the website are estimates and may vary depending on your location and courier service.

Crunchiva is not responsible for delays caused by:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Courier delays
  • Public holidays
  • Events beyond our reasonable control

For more information, please refer to our Shipping & Delivery Policy.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Due to the nature of food products, returns are generally accepted only for:

  • Damaged products
  • Defective products
  • Incorrect items delivered
  • Expired products

Requests must be made within the specified time mentioned in our Return & Refund Policy.

8. Product Storage

Customers are responsible for storing products according to the instructions provided on the packaging.

Crunchiva is not responsible for product quality issues resulting from improper storage or handling after delivery.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Icons
  • Website design

is the property of Crunchiva or its licensors and is protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

10. User Responsibilities

By using our website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the website.
  • Provide false or misleading information.

12. Third-Party Services

Our website may integrate with or link to third-party services, including payment gateways, shipping providers, and analytics tools.
We are not responsible for the content, policies, or practices of third-party websites or services.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Cancellation of Orders

Orders may be cancelled before dispatch by contacting our customer support.
Once an order has been shipped, cancellation may not be possible.

15. Force Majeure

Crunchiva shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, transportation disruptions, or technical failures.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute, claim, or controversy arising out of or in connection with the use of this website, the purchase of products through it, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts in the city where Crunchiva is registered. By accessing or using this website, you consent to the jurisdiction of such courts.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will be effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding Terms & Condition, please contact us.

We are happy to assist you.

Contact Us