Privacy Policy
Last Updated: June 29, 2026
At Crunchiva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment Information (processed securely through third-party payment providers)
- Order History
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and customer experience.
- Respond to your inquiries.
- Prevent fraud and unauthorized transactions.
- Comply with legal obligations.
- Send promotional emails, newsletters, and special offers (only if you have opted in).
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Keep products in your shopping cart.
- Analyze website traffic.
- Improve website performance.
- Personalize your shopping experience.
You can disable cookies through your browser settings, although some website features may not function properly.
Payment Information
We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials.
Payments are processed securely through trusted third-party payment gateways that comply with applicable security standards.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties such as:
- Shipping and logistics partners
- Payment gateway providers
- Website hosting providers
- Analytics service providers
- Government authorities when required by law
These parties receive only the information necessary to perform their services.
Data Security
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to use commercially acceptable security measures, no method of transmission over the internet is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders.
- Provide customer support.
- Meet legal, tax, and accounting requirements.
- Resolve disputes.
- Enforce our policies.
Shipping Charges
- Shipping charges are generally non-refundable.
- If the return is due to our mistake (wrong product, damaged item, or defective product), we will bear the applicable shipping costs.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your data.
- Withdraw consent for marketing communications.
- Request details of the information we hold about you.
To exercise these rights, please contact us using the details provided below.
Marketing Communications
If you subscribe to our newsletter or promotional emails, you may receive updates about:
- New product launches
- Discounts
- Offers
- Seasonal promotions
You may unsubscribe at any time by clicking the Unsubscribe link in our emails or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website after such changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding privacy policy, please contact us.
We are happy to assist you.